Shipping

Orders which not exceed USD 800 (per person, per day) are exempted from the payment of duty. (US Customs And Border Protection)

We are delighted to offer Fast and Free shipping across the United States (Contiguous) and Canadian Provinces! Our goal is to get your order to you as quickly as possible, and at no extra cost. If you have any questions or live within those areas that are not part of it please don't hesitate to contact us. We are here to help!

  • UPS
  • FedEx
  • DHL
  • Purolator (Applicable For Canada Only)
  • Canpar (Applicable For Canada Only)

Returns

Yes, please check our Return, Exchange and Cancellation Policy HERE.

We do! Please check our Return, Exchange and Cancellation Policy HERE.

Please check our Return, Exchange and Cancellation Policy HERE.

Once we process a refund, it is immediate and you'll get an email with the refund issued. However, it can take up to 10 business days to reflect in your account depending the Bank and the payment method used at checkout.

Wooden Climbers

Of course we do! We offer one year manufacturing warranty for all TLN Wooden Climbers. We trust in our craftsmanship and we want our products to be safe, durable and stay with your kids as they grow. If you have any concern or issue with our products kindly contact us. More info HERE.

The minimum age is 3 years old, you can find all the weight and age limitations on each product description and images. More info HERE.

Yes, we do. We offer FREE star knobs in case you lose them. Please contact us with your order number and shipping address.

What Are Those Patches On The Wooden Climber Products?

Wood, unlike plastic, is a natural product and it's not perfect, these wooden patches are added by the wood manufacturers to cover knots, they are completely normal, and they make each piece unique and different from each other. As much as we try to avoid these marks, you might find sometimes some of them on our wooden climbers. This doesn't affect the quality, the finishing or the sturdiness. Important: this is only aesthetic, no refunds or exchanges will be accepted for this reason.

What Are The Brown Lines On The Wood?

Wood, unlike plastic, is a natural product and it's not perfect, these brown lines are natural wood grain, they are completely normal, and they make each piece unique and different from each other. As much as we try to avoid these marks, you might find sometimes some of them on our wooden climbers.This doesn't affect the quality, the finishing or the sturdiness. Important: this is only aesthetic, no refunds or exchanges will be accepted for this reason.

ALZiP™ Play Mats & Play Pens

The Color Folder is our original playmat (it has been loved by 5,000+ parents). It has 9 layers of recyclable premium inner foams and FDA compliant vegan leather cover. The Deluxe is very similar to the Color Folder, but it has an additional layer of silicon on top of the original Color Folder fabric, which provides a slightly more grippy feel and premium appearance. Both have differences in prices, sizes and color options.

Yes, our mat is free from PVC, EVA, TPA, BPA, Phthalate, Fire Retardants, Formamide, Formaldehyde, and other VOC's.

For more detailed information, please click here. 

Alzip mat outer surface is FDA compliant, meaning the material is food-grade and safe to be used for direct food contact. As you let your baby lick on his plate, our mat is completely safe for your baby.

Our mats and babyrooms are made in South Korea by ALZiP Korea.

The easiest way to clean it is to wipe with a baby wipe. Or it is good to use a wet cloth (with water or vinegar/water mix). We know you are so busy but try to wipe the water off with a dry cloth before using it. We recommend standing the mat upright and unzipping it to circulate air inside for a couple of hours every month. This ventilation helps keep the mat in good condition for a long long time.

Yes. The cover is machine washable using cool water. After washing, the cover should only be air-dried in the shade. Tumble drying or air-drying in direct sunlight can damage the cover. Make sure to wash it alone in a wash bag to avoid color transfer or pilling from other fabrics.

The cover has already been steam washed 3 times before packaging. But there could be dust on the surface during the storage. So it is a good idea to wipe the cover with a damp cloth or wet wipe before the first use. It is not necessary to air-out or machine wash the cover.

The inner foam panels are inserted into the fabric cover by human hands. Initially, parts of a panel might hover slightly, and there could be a slight gap between different panels. Usually, within 1-2 months, panels find their perfect place inside the cover, and mat will become flat and gaps will disappear.

No! Please don't do that. Placing heavy items will likely leave a permanent dent.

I just unboxed the playmat and it appears to be bent slightly. Is it defective?

The inner foam can become bent during storage and shipping. This can be fixed easily by bending the mat slightly in the opposite direction.

The surface seems bumpy?

The 9 layers of inner foam are attached only with heat to avoid any toxicity from using chemical adhesives. The heat attachment technology could leave wavy marks on the surface. It is normal from manufacturing and will go away within 1-2 months.